About the Role
Senior Operations Manager, Air (EHR) responsible for the end-to-end implementation of onboarding and launching new customers on Athelas Air (EHR).
Key Responsibilities
Engage directly with customers to map existing clinical and administrative workflows; draft detailed functional and technical specifications including user stories, acceptance criteria, data mappings, and interface requirements; partner with Product and Engineering to validate feasibility, clarify requirements, and prioritize specs in the development backlog; develop and maintain detailed implementation plans, timelines, and resource allocations; lead cross-functional launch teams through weekly status calls, playbook adherence, and risk-mitigation workflows; act as the primary operations liaison among Sales, Customer Success, Product, Engineering, Professional Services, and Support; create and evolve scalable, standardized launch playbooks and templates for data migration, build-out, training, and go-live support; identify bottlenecks and implement continuous improvements; build and maintain internal Retool applications; facilitate hypercare support during and immediately after go-live; and monitor and report on key adoption metrics such as login rates, documentation volume, and billing task completion.
Requirements
BS/MS in a STEM-related field (Computer Science, Engineering, Mathematics, Hard Sciences) or equivalent technical training/experience; 5+ years of implementation, product operations or operations experience in SaaS or HealthTech; proven track record of leading complex, cross-functional programs to successful delivery on time and within scope; must work 5 days a week in the Mountain View, CA office.